Refund policy

Last updated: September 22, 2026

Thank you for choosing Dilly Dally TX L.L.C. Every item is personalized just for you, so we have a no refund policy. Please read the details below.

All sales are final

The $30 Custom Keepsake reservation fee is the exception. It is refundable if we don't move forward with your order.

Once an order is placed and customization has begun, we do not offer refunds or exchanges. Each piece is made to your specifications, so it can't be resold.

Check your order before you buy

Please double check every detail before you check out, including names, spelling, text, colors and sizes. We stitch what you send.

Damaged or defective items

If your item is defective or was damaged during shipping, contact us within 7 days of receiving your order. A photo of the damage helps. We'll work with you to resolve it promptly.

Items you bring us

We're happy to embroider items you bring to us. We take great care with every piece and always do our best, but mistakes can happen.

If an item is damaged during the embroidery process, Dilly Dally TX L.L.C. will work with you to replace the item up to a $50 value.

Because of that, please use your best judgment when bringing us sentimental, irreplaceable or high value items. By leaving an outside item with us for embroidery, you accept this policy.