Terms of service

Last updated: September 22, 2026

Overview

This website is operated by Dilly Dally TX L.L.C., a custom embroidery shop in Fort Worth, Texas. Throughout these terms, "we," "us" and "our" mean Dilly Dally TX. We offer this website, including all information, tools and services on it, on the condition that you accept these Terms of Service ("Terms").

By visiting the site or buying from us, you agree to these Terms and to the policies they reference, including our Privacy Policy. These Terms apply to everyone who uses the site, including browsers, customers and anyone who sends us content. If you don't agree, please don't use the site.

Our store is hosted on Shopify Inc., which provides the ecommerce platform we use to sell to you.

1. Using the site

You must be at least the age of majority where you live, or be using the site with the consent of a parent or guardian who is.
You may not use our products or this site for any illegal or unauthorized purpose, or violate any laws in your jurisdiction, including copyright laws.
You may not transmit viruses or any code of a destructive nature.
We may refuse service to anyone for any reason at any time.

2. Custom and personalized orders

Most of what we sell is personalized just for you, so a few terms matter here:

Check your details. You are responsible for the names, spelling, dates, text, colors and sizes you submit. We stitch what you send, so please double check before you order.
Handmade variation. Each piece is stitched individually. Small differences in placement, size and thread color from the photos on this site are normal and are not defects. Colors can also look different on different screens.
Designs you send us. By sending us a design, logo, image, handwriting or text, you confirm you have the right to use it. We may decline any design, including ones that use trademarks, logos or characters you don't have permission to use.
Photos of our work. We may photograph finished pieces and share them on our website and social media. If you'd rather we didn't share yours, tell us when you order.
Reservation fees. Some custom items require a reservation fee to hold your spot. The item's listing explains what the fee covers.

3. Turnaround, rush orders and pre-orders

Turnaround times on this site are estimates, not guarantees. Custom stitched items usually take 2 to 3 weeks. Rush service is described on our Rush Fee page. Pre-order timing is listed on each pre-order item. We are not responsible for delays caused by carriers, supply shortages or other events outside our control.

4. Items you bring us

If you provide your own item to be monogrammed, drop off is by appointment in Southwest Fort Worth. We take great care with every piece and always do our best, but mistakes can happen. If an item is damaged during the embroidery process, we will work with you to replace the item up to a $50 value. Please use your best judgment when bringing us sentimental, irreplaceable or high value items. By leaving an outside item with us for embroidery, you accept this policy. Pricing and minimums for customer provided items are listed on our website.

5. Returns, exchanges and damaged items

Because every piece is made just for you, all sales are final. Once an order is placed and customization has begun, we can't offer refunds or exchanges.

If your item arrives damaged or has a defect, contact us within 7 days of receiving it and we'll make it right.

6. Shipping

Orders ship by standard carrier, such as USPS, with tracking. Once a package is handed to the carrier we can't guarantee the delivery date, and once it is marked delivered we are not responsible for lost or stolen packages.

7. Prices, payment and orders

Prices are in U.S. dollars and may change without notice.
Online orders are paid at checkout by credit or debit card or another method shown at checkout. For in person sales we also accept cash and Venmo.
You agree to give current, complete and accurate purchase information, and to keep it updated, so we can complete your order and contact you.
We may refuse or cancel any order, or limit quantities per person, household or order. If we change or cancel your order, we'll try to reach you using the email, phone number or address you gave us, and we'll refund any amount charged for canceled items.
The site may occasionally contain errors in descriptions, pricing or availability. We may correct those errors and cancel orders affected by them, even after you've ordered.

8. Third party services and links

This site uses and may link to third party services, such as Shopify checkout, shipping carriers and social media. We are not responsible for third party websites, content or services, and your use of them is subject to their own terms.

9. Comments and submissions

If you send us ideas, suggestions, reviews or other materials, we may use them without owing you anything. You agree that what you send won't violate anyone's rights and won't be unlawful, abusive or misleading. Order details you send us are handled under our Privacy Policy.

10. Prohibited uses

You may not use the site or its content to break the law, infringe anyone's intellectual property, harass or harm others, submit false information, upload malicious code, collect other people's personal information, spam or scrape the site, or interfere with its security. We may end your use of the site if you do.

11. Disclaimer of warranties and limitation of liability

We don't guarantee that the site will be uninterrupted, timely, secure or error free. Except as expressly stated by us, the site and all products and services are provided "as is" and "as available," without warranties of any kind, to the fullest extent permitted by law.

To the fullest extent permitted by law, Dilly Dally TX and its owners, employees, contractors and suppliers are not liable for any direct, indirect, incidental, punitive, special or consequential damages arising from your use of the site or any product. Where the law doesn't allow these limits, our liability is limited to the maximum extent the law allows.

12. Indemnification

You agree to indemnify and hold harmless Dilly Dally TX and its owners, employees, contractors and suppliers from any third party claim, including reasonable attorneys' fees, arising from your breach of these Terms, your violation of any law, or designs or content you provide that infringe someone else's rights.

13. Severability, termination and entire agreement

If any part of these Terms is found unenforceable, it will be enforced to the fullest extent allowed and the rest stays in effect. We may end your access to the site if you violate these Terms, and obligations incurred before then survive. These Terms and the policies posted on this site are the entire agreement between you and us about the site and replace any earlier versions. Our failure to enforce any part of these Terms is not a waiver.

14. Governing law

These Terms are governed by the laws of the State of Texas and applicable U.S. federal law.

15. Changes to these Terms

We may update these Terms by posting changes on this page. The date at the top shows when they last changed. Using the site after changes are posted means you accept them.

16. Text messages

When you give us your phone number, on a product page, at checkout or when you contact us, you agree that Dilly Dally TX L.L.C. may text you about your order. That includes confirming your details, sending a proof, asking a question, and letting you know when your order is ready or on its way.

These are messages about your order, not marketing. We do not send promotional texts unless you sign up for them separately, and you can cancel that at any time.

Message and data rates may apply, and how many messages you get depends on your order. Reply STOP at any time and we will stop texting you. Asking us to stop does not cancel or change your order; we will email you instead. Carriers are not responsible for delayed or undelivered messages.

We keep a record of the number you gave us and when you gave it, so we can show you agreed to be texted. Ask us through our contact page if you want it removed. How we handle your information is described in our Privacy Policy.